Chubb Assistance provides business travellers and expatriates with quality emergency assistance services 24 hours a day.
Chubb Assistance for Travel Policyholders
Ensuring your health and safety while you’re away at home
Whether you’re a leisure or business traveller, we’ve created specific support services for you if you’re a Travel Insurance policyholder with us. It’s our way of ensuring your health and safety while you’re away at home.
Emergency Assistance Around the World
If you need emergency aid, be comforted in knowing that Chubb Assistance, 24 hours a day, 365 days a year. Simply contact the local operator and ask for a reverse charge call to us at:
Business Travel Policyholders: Chubb Assistance | +64 9 374 1775
Leisure Travel Policyholders: Chubb Assistance | +64 9 374 1774
Note: The information on this page applies to customers who have a travel insurance policy underwritten by Chubb General Insurance New Zealand. If your travel insurance policy is underwritten by Chubb Life Insurance New Zealand (formerly known as Cigna Life Insurance New Zealand) this information doesn’t relate to your policy. Please contact Chubb Life for more information.
Added protection in uncertain times
Chubb has partnered with Crisis24, a crisis management assistance company, to provide Chubb Business Travel Insurance policyholders and their covered, accompanying travellers with a range of travel safety and security services.
They include:
- Immediate access to security experts for any security or safety concerns
- Ground support and/or evacuation assistance in the event of civil unrest, political instability, natural disaster or a terrorist incident
Chubb policyholders, please below to register for Crisis24 services.
What We Provide
24-Hour Emergency Referral Service via Chubb Assistance
Chubb Assistance provides the following services, subject to the terms, conditions, exclusions and limitations of your individual policy. For more information on what your policy covers, please refer to your policy wording, or ask the broker, employer or other group arranger who has obtained the insurance coverage for your benefit.
Medical Assistance - Overseas Only
Services under this category are as follows:
- Emergency Medical Consultation and Support
Medical practitioners specialising in emergency medicine are on call 24 hours a day, 7 days a week, to provide you with medical support when the need arises.
- 24-Hour Medical Referral
Assistance with referral to a hospital or medical facility, dentist, physician or pharmacy.
- Medical Monitoring
If you’re hospitalised a doctor will maintain contact with you and the attending physician.
- Medical Repatriation/Evacuation Service
If an evacuation is necessary, we’ll make all the arrangements to repatriate you as soon as you’re medically able to be moved, either on a commercial or private aircraft with the appropriate medical escort.
- Return of Mortal Remains
In the event of your death, we’ll coordinate the repatriation of your remains.
- Guarantee of Hospital/Medical Expenses
If you become hospitalised, we’ll forward a letter of guarantee to the hospital covering all reasonable charges in relation to the hospitalisation.
- Liaison with Your Family Physician
Chubb Assistance will act as a liaison point with your family physician, relatives and/or friends if your medical emergency warrants it.
Non-Medical Assistance
- Lost Document and Ticket Replacement Assistance
If your travel ticket, passport or visa is lost or stolen while travelling, we’ll assist in locating or replacing and forwarding the document(s) to you.
- Consular Referral/Liaison
If requested, we’ll contact the local police, diplomatic contacts and/or airline personnel to assist you in finding your lost item(s)
Frequently Asked Questions (FAQs)
Chubb Assistance helps provide you with peace of mind. One phone call connects you to the Chubb Assistance network of specialists for immediate help in an emergency.
Chubb Assistance services are designed to provide you with medical, personal, travel and Legal referral assistance when away from home. Call Chubb Assistance at any time to speak with a physician about simple or critical matters.
Carry the Chubb Assistance card with you whilst overseas. In the event of an emergency, call the phone number listed on the card.
To ensure a prompt response when calling, you should be prepared to provide the following:
Your name, age, sex, location and nationality
The name of your employer - as shown on the front of the card
Your policy number, as shown on the front of the card
The telephone number from which you are calling (in case you are disconnected)
If you are not the employee, your relationship to the employee
Name, location and telephone number of the hospital, clinic or treating doctor (when applicable)
Call Chubb Assistance for any pre-trip questions you may have regarding your destination.
Call Chubb Assistance for a referral to a doctor in your local area that soeajs your language.
Simply call Chubb Assistance for legal referrals.
If you’re using a mobile phone or unable to make a reverse-charge call, try using the prefixes for common countries below. Tell the Chubb Assistance operator to call you back on your chosen number. Is your country unlisted here? Do refer to the website HowtoCallAbroad.com for more.
| Canada | 011 61 2 8907 5666 | New Zealand | 00 61 2 8907 5666 |
| China | 00 61 2 8907 5666 | Philippines | 00 61 2 8907 5666 |
| Fiji | 00 61 2 8907 5666 | Singapore | 001 61 2 8907 5666 |
| France | 00 61 2 8907 5666 | Spain | 00 61 2 8907 5666 |
| Germany | 00 61 2 8907 5666 | Thailand | 001 61 2 8907 5666 |
| India | 00 61 2 8907 5666 | Vietnam | 00 61 2 8907 5666 |
| Indonesia | 0061 2 8907 5666 | United Kingdom | 00 61 2 8907 5666 |
| Italy | 00 61 2 8907 5666 | United States of America (USA) | 011 61 2 8907 5666 |
| Japan | 010 61 2 8907 5666 |
You can email us at help@faops.com
If, as the result of a claim you require a prescription that a local physician cannot obtain, or you need to replace lost, stolen or depleted medication, Chubb Assistance will, when permissible by local law, send the needed medication to you.
Call Chubb Assistance and we will immediately take steps to evaluate the care you are receiving and determine what actions must be taken to ensure your safe and speedy recovery.
If you’re hospitalised in an area where adequate medical facilities aren’t available, Chubb Assistance will evacuate you to a medical facility capable of providing the care you need. A physician supervises evacuations, and when necessary, a medical specialist or nurse will accompany you during the evacuation. An air ambulance will be used when required.
When your condition is stabilised and Chubb Assistance has determined that it’s medically advisable to bring you home or to a facility near your permanent residence, Chubb Assistance will arrange the repatriation under medical supervision.
Upon acceptance of your claim, Chubb Assistance will guarantee and pay all costs associated with your medical care up to the limits specified in the relevant policy. Chubb Assistance will also medically monitor and evaluate your condition and ongoing medical expenses during your hospitalisation.
Chubb Assistance will render all assistance possible to obtain clearances and arrange transportation for the return of mortal remains.