Life Insurance
Contact us
Chubb Life Insurance Hong Kong Limited
35/F, Chubb Tower, Windsor House, 311 Gloucester Road, Causeway Bay, Hong Kong
O +852 2894 9833
F +852 2577 0866
Our Customer Service Center has been relocated to 35/F of Chubb Tower, Windsor House, Causeway. Service hours as follows: Monday - Friday: 0900-1800 and Saturday and public holiday: Closed.
General Insurance
Contact us
Chubb Insurance Hong Kong Limited
39th Floor, One Taikoo Place
979 King's Road
Quarry Bay, Hong Kong
O +852 3191 6800
Service arrangement for Customer Services Center
Our company will be conducting internal training from 9:00 AM to 5:30 PM on 6 May 2025 and we will not be able to accommodate walk-in customers during this period.
We apologize for any inconvenience this may cause and appreciate your understanding. We encourage you to reach out to us via our hotlines, email (cs.hk@chubb.com) or WhatsApp at (+852 31916208) for any inquiries or assistance during this time.
Relocation of Customer Service Center – effective 4 November 2024
To cope with our business development, we are pleased to inform you that with effect from 4 November 2024 (Monday), our Customer Service Center will be relocated to Room 301, 3/F., Lincoln House, Taikoo Place, 979 King’s Road, Quarry Bay, Hong Kong in order to provide you with a better customer experience. Please note that our main office, office hours, Customer Service Hotlines and other contact details remain unchanged.
Chubb General Insurance Customer Service Center service hours are as follows: Monday - Friday: 0900-1730; Saturday, Sunday and Public Holidays are closed.
Apart from visiting our Customer Service Center in person, you may enjoy instant insurance services through My Policies to review your policies, submit Accident, Medical, Travel and Home Claims in a few steps.